PRIVACY POLICY

1. INTRODUCTION

duashpi.al ("we", "us", "Company") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our property listing platform (the "Platform").

This policy has been created in accordance with Law No. 9887 "On Personal Data Protection" of the Republic of Albania (as amended) and the General Data Protection Regulation (GDPR) of the European Union.

2. DATA CONTROLLER

The controller of your personal data is duashpi.al

3. DATA WE COLLECT

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

3.1 All Users

  • Identity Data: includes first name, last name
  • Contact Data: includes email address, phone number
  • Technical Data: includes IP address, device data, browser type and version, time zone location and geographic location, operating system and platform, and other technology on the devices you use to access our Platform
  • Profile Data: includes your username and password, your preferences, feedback, and survey responses
  • Usage Data: includes information about how you use our Platform

3.2 For Users Listing Properties

  • Property Data: includes property address, property details, price, photographs, and uploaded documents

4. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you, including:

4.1 Direct Interactions

You may give us your Identity, Contact, and Financial data by filling in forms or by corresponding with us by mail, phone, email, or otherwise.

4.2 Automated Technologies

As you interact with our Platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4.3 Third Parties or Publicly Available Sources

We may receive personal data about you from various third parties and public sources such as:

  • Analytics providers such as Google Analytics
  • Advertising networks such as Google AdWords and Facebook
  • Search engines

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

5.1 For Users Viewing Properties

  • To provide you with personalized and relevant content
  • To process and fulfill your information requests
  • To analyze and improve our Platform
  • To send you marketing communications (if you have given your consent)

5.2 For Users Listing Properties

  • To create and manage your account
  • To publish your property listings on the Platform
  • To facilitate communication with interested users
  • To administer and protect our business and Platform
  • To send you important notifications regarding your account or property listings

6. MARKETING AND PREFERENCE MANAGEMENT

We may use your data to send you information about our services that we think may be of interest to you. You can opt out of receiving marketing communications from us at any time by:

  • Clicking the unsubscribe link in any marketing email we send you
  • Contacting us at [email protected]
  • Updating your preferences in the settings section of your account

7. COOKIES AND SIMILAR TECHNOLOGIES

7.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the operators of the website.

7.2 How We Use Cookies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Necessary for the operation of the Platform
  • Performance Cookies: To analyze how visitors use our Platform
  • Functional Cookies: To remember your preferences
  • Targeting Cookies: To display appropriate advertisements

7.3 Cookie Control

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Platform may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookie Policy here.

8. SHARING YOUR PERSONAL DATA

We may share your personal information with the following parties:

8.1 Service Providers

Third parties that provide services to us, including:

  • Hosting and maintenance services
  • Analytics providers
  • Marketing and advertising companies
  • Payment service providers (if applicable)

8.2 Public Authorities

Regulatory agencies and other authorities in Albania or other jurisdictions that require reporting of processing activities in certain circumstances.

8.3 Others

  • Potential buyers (or their advisers) for any business or asset that we sell (or plan to sell)
  • Professional advisers such as lawyers, bankers, auditors, and insurers
  • Other users of the Platform (in accordance with your privacy preferences)

9. INTERNATIONAL DATA TRANSFERS

We may share your personal data within our group of companies and with third-party service providers. This may involve transferring your data outside the European Economic Area (EEA) or Albania.

When we transfer your data outside the EEA or Albania, we ensure your personal data is protected by:

  • Transferring data to countries that have been deemed to provide an adequate level of protection by the Commissioner for Personal Data Protection in Albania or the European Commission
  • Using specific contracts approved by the Commissioner for Personal Data Protection in Albania or the European Commission
  • Transferring data to organizations that are part of approved data protection schemes (such as the EU-US Privacy Shield Framework)

10. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

12. YOUR LEGAL RIGHTS

Under data protection laws, you have the following rights in relation to your personal data:

12.1 Right of Access

You have the right to obtain a copy of your personal data that we hold about you.

12.2 Right to Rectification

You have the right to request the correction of inaccurate or incomplete personal data.

12.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances.

12.4 Right to Restrict Processing

You have the right to request the restriction of processing of your personal data in certain circumstances.

12.5 Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.

12.6 Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing.

12.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw it at any time.

If you wish to exercise any of these rights, please contact us at [email protected].

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

13. COMMISSIONER FOR PERSONAL DATA PROTECTION

You have the right to make a complaint at any time to the Commissioner for Personal Data Protection in Albania (www.idp.al) or the supervisory authority for data protection in the country where you live or work. However, we would appreciate the chance to deal with your concerns before you approach the regulatory authority, and we will do our best to resolve any issues you have.

14. CHANGES TO THE PRIVACY POLICY

We may change this Privacy Policy from time to time. Changes will be notified on our Platform and, where appropriate, we will notify you of material changes by email or other notifications.

15. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

[email protected]

By using our Platform, you acknowledge that you have read, understood and agreed to this Privacy Policy.

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